FAQ


Why Hula Hoop?

Hula hooping is fun, gets your heart rate up, and improves flexibility and strength! Hooping is not just an ab workout, but a total body workout! Hooping has been proven to burn over 400 calories per hour by the American Council on Exercise. Pick up your hoop and feel the burn!  

Besides the great physical benefits, hula hooping is a fun hobby! It is amazing for your mental health to have something that fulfills you with no pressure of making other people happy! Hooping, just like any other sport or hobby, can be anything you need it to be - big or small, a tool you can use to center yourself before or after a long day, a stress reliever, or a healthy activity you enjoy with your friends and family. 

I'm a beginner hooper. What hoop / hoop size should I get? 

Do you know how to waist hoop already? That is typically my go to question, as when you think of hula hooping, you generally think waist hooping. Are you wanting to learn more of the basics with on-body hooping or are you wanting to learn more tricks/techy moves? Check out the flow chart below! 

If you're wanting to learn waist hooping and more of the basics, I would go with an HDPE beginner hoop! I love 3/4 HDPE for beginners (or those that want to get an exercise hoop) because it is robust, durable, & just the right weight to help build muscle memory. I would go with a range 32"-38" inches. If you're taller or curvier or want a bigger exercise hoop, feel free to size up a few inches! Head over to our beginner hoop section to pick your hoop!

If you're wanting to skip the basics and learn more tricky/techy & dance moves, I would go with a Polypro hoop! Polypro is lightweight and bouncy, resulting in quicker movement. 3/4 is thicker, about the thickness of your thumb, and 5/8 is thinner, about the thickness of your pinky. If you're wanting something more sturdy, go with 3/4 (I personally love 3/4). If you want something super duper light and bouncy, or have tiny hands, go with 5/8. Head over to our Colored Polypro section and check out all the pretty options!

 


What is the current build time for custom hoops?

Current build time for custom hoops is 1-3 days. 

Do you make custom hoops? 

I love making custom one of a kind hoops! If you don't see what you're looking for, message me and let's make it happen! I love expanding my shop - contact me if there's a hoop color you want & I will be happy to get it for you!

How will my order ship?

In a box! We at FestivalTreasures don't want any hoops compromised with just shipping in bubblewrap. (Since we've switched to box shipping there has been VERY FEW customers that have come back and said their hoop arrived broken!) We like to keep it fun over here so your hoop will arrive in a pizza box! Multiple hoops, 3+, will ship in a larger box. Only sectional travel hoops will be mailed in a poly mailer bag, secured with extra bubble wrap! 

 

OOPS! I put the wrong shipping address! How can I change this?

Please contact us immediately if you need to make an address change. 
FESTIVALTREASURES IS NOT RESPONSIBLE FOR WRONG ADDRESSES. REFUNDS OR REPLACEMENTS WILL NOT BE ISSUED TO ITEMS THAT ARE MISDELIVERED. 
Thank you for understanding.

 

Do you measure OD or ID for hula hoops?

We always measure OD (outer diameter). If you would like us to measure ID, leave a note at checkout with your desired size. 

 

When will my order ship?

If your order is pre-made & ready to ship it will ship within 1 business day, not including weekends or holidays.  
If your order includes a custom order it will ship in about 3-5 business days depending on the item, not including weekends or holidays.

 

How can I make my hoop more circular?

1. Let your hoop lay flat & uncoiled for 1-2 hours before connecting & playing. In the sun or a warm spot (near a space heater or vent, etc) is perfect! This is the best right after opening & receiving your hoop! 
2. Let hoop hang unconnected from your hoop hanger, a doorknob or other hanger - let gravity do the work!  Hang it opposite of the connection
3. Stand with your hoop upright and roll the curvy parts on the ground in back & forth motion.
Polypro hoops may need an additional few hours to uncoil and breathe, depending on size. HDPE hoops take shape pretty quickly after a good hoop sesh.
As always, your hoop will take shape the more you play with it! Happy hooping!

 

I'm shipping my items to a dorm/apartment/etc. Can I have signature confirmation?

YES. 
Signature confirmation is now an option at checkout. Signature confirmation means you will need to sign for your package with I.D. when your item is delivered. If you are not home when your items are delivered, you will need to take your tracking number to your post office to pick your items up. Typically USPS leaves pink slips including details - sometimes they redeliver or you can pick up your items 
This way ensures that you get your items. 

 

SHIPPING FAQ

FESTIVALTREASURES IS NOT RESPONSIBLE FOR WRONG ADDRESSES. REFUNDS OR REPLACEMENTS WILL NOT BE ISSUED BY FT ON ITEMS THAT ARE MISDELIVERED. 

PLEASE double check to make sure you have put in the correct shipping address. We are NOT responsible for packages being delivered to the wrong address. If you have made a mistake, please contact us immediately. You do not need to cancel an order to change your shipping address. 

SHIPPING PRICES:
Standard (2-3 Day USPS Priority) - $11.50
1-2 Days Expedited (USPS Priority Mail Express) - $40.00
Multiple Hoops (2-3 Day USPS Priority) - $16.00
Quad Hoops - Standard ( USPS Priority 2-3 days) 4.0 lb – 5.0 lb - $21.00
Multiple Hoops (2-3 Day USPS Priority) 6.0 lb – 7.0 lb - $25.00
Multiple Hoops (2-3 Day USPS Priority) 8.0 lb – 11.0 lb - $30.00
Multiple Hoops (2-3 Day USPS Priority) 12.0 lb – 15.0 lb - $40.00
Shipping time frames listed are estimates and NOT a guaranteed time of delivery. Order volume, weather, holidays and other events can cause a package to be delayed.
*shipping prices may vary & change without notice - final shipping prices are at checkout*

Typical processing/build time is 1-3 business days. We ship Monday through Thursday, with the exception of USPS Observed Holidays. Orders placed on Thursday will be shipped the following week.  

All packages are insured & come with a delivery confirmation number. 
You can track your package at USPS.com/tracking 
FESTIVALTREASURES IS NOT RESPONSIBLE FOR WRONG ADDRESSES. REFUNDS OR REPLACEMENTS WILL NOT BE ISSUED TO ITEMS THAT ARE MISDELIVERED. 

The 2021 USPS postal holidays are:

  • Friday, January 1 (New Years Day)
  • Monday, January 18 (Martin Luther King Jr. Day)
  • Monday, February 15 (President’s Day)
  • Monday, May 31 (Memorial Day)
  • Monday, July 5 (Independence Day)
  • Monday, September 6 (Labor Day)
  • Monday, October 11 (Columbus Day)
  • Thursday, November 11 (Veterans Day)
  • Thursday, November 25 (Thanksgiving Day)
  • Saturday, December 25 (Christmas Day) 

This map will provide you with expected 1, 2, or 3-day delivery areas for Priority Mail shipments. Exceptions apply and delivery time is not guaranteed.

International Orders - We are not responsible for customs/import fees. It is the responsibility of the customer to RESEARCH and UNDERSTAND the import duties put forth by their respective country.  We DO NOT research this for you ahead of time and will not notify you of what you will owe by the customs office in your country.  

SPECIAL NOTICE REGARDING CANADA:
Shipments to Canada are subject to Canadian import duties, sales taxes (general and provincial). and UPS brokerage fees It is YOUR responsibility to know the amount of these taxes and duties. FestivalTreasures will NOT accept return of refused packages and will NOT issue refunds on orders to Canada.

WHEN TO PAY: When your package enters customs in Canada, UPS will call you and tell you what duties, taxes and brokerage fees are due. They will ask you then if you want to pay them with a credit card in advance. If you don't, you'll have to pay an additional "COD" fee upon delivery.

 

Don't see your question answered? Feel free to click the blue "Message Us" button on the bottom right to reach me through Facebook Messenger or email me directly at festivaltreasuresetsy@yahoo.com