Terms of service

 

When purchasing from FestivalTreasures, you acknowledge & agree to:
- the current build time
- shipping time does not include build time 
- the price of the product. Price adjustments, discount codes, or sponsee discount codes cannot be added or changed once your order is placed. Discount codes must be entered at the time of purchase. 
- some discounts are not valid on certain sale items, such as flash sales/holiday sales etc -- further payment may be collected if discounts are stacked on sale items (exceptions may apply)

RETURNS / EXCHANGES / REFUNDS 
Cancellations must be requested within 1 hour of purchase. No cancellations will be accepted after that, for any reason. No size changes/upgrades to order will be accepted after that, for any reason. 

All sales are final on hoops purchased during a sale. (flash sales, seasonal sales, Black Friday, etc.)

Due to the custom nature of each hoop, exchanges are NOT accepted at this time. But please contact us if you have an issue with your order. 

Refunds will be reviewed and processed only at the shop's discretion, as each case varies.
If you are not 100% satisfied with your purchase, please request a refund within 24 hours of delivery. No refund requests will be accepted after 24 hours of delivery.
Within 7 business days from the date of delivery, you may return your items for a refund - no returns will be accepted after 7 days. If you do not send items back within 7 days, no refund will be issued.

Your refund for your items will be issued once the item is returned and inspected. Original shipping costs will not be refunded. Shipping costs associated with items being returned will not be paid by the shop or refunded.

Items will be inspected before a refund is issued. If there is any potential wear from use or any other apparent damage, a 20% repair fee will be deducted from your refund.

If shipping instructions are not followed and items come back with damage from shipping, no refund will be issued.

SHIPPING
FestivalTreasures is not responsible for wrong addresses. Refunds or replacements will not be issued by FT on items that are mis delivered. 

FestivalTreasures is not responsible for return to sender items. In the case your package is returned to us (due to a wrong address, etc) the customer will be responsible for the return transportation charges. 
Double check to make sure you have put in the correct shipping address. We are NOT responsible for packages being delivered to the wrong address. If you have made a mistake, please contact us immediately, we are happy to change the shipping address on our end. 
All packages are insured & come with a delivery confirmation number.
You can track your package at USPS.com/tracking

International Orders - We are not responsible for customs/import fees. It is the responsibility of the customer to RESEARCH and UNDERSTAND the import duties put forth by their respective country.  We DO NOT research this for you ahead of time and will not notify you of what you will owe by the customs office in your country.  

support email: abbi@festival-treasures.com