Hoop & Firehoop Warranty
First, the fine print... i.e. what the warranty does not cover:
1 Year Limited Warranty
The Quick Wick Lifetime Warranty
This warranty covers our Manufacturing, which includes the welded and swaged parts. Contact us if these elements fail. We will send you a replacement Quick Wick along with a pre-paid postage label for returning the defective item.
The Quick Wick® Half-Price Replacement Policy:
Any used or damaged Quick Wick may be returned for a half-price replacement, regardless of age.
Domestic & international customers alike must pay postage associated with half-price replacements. Cut out the wick and send only the metal. A set of 5 Quick Wicks without wicks weigh 2.9 ounces / 80 grams which will ship for $4 via USPS First-Class mail (within U.S.).There are two ways to do this:
- Send in Quick Wicks (address below in next section) and we'll email you a gift card via email for half-price replacements. Don't forget to include your name and email.
- Purchase new Quick Wicks and send in your old ones (within 30 days, please include name & email). We will refund your order for the appropriate amount. (Fastest method)
- All sales final after 30 days.
- 25% restocking fee for all returned or exchanged fire hoops
- No restocking fee for Quick Wicks, Ready-ship items, or Kevlar sleeves, etc as long as the product is in unused condition. For Quick Wicks exchanges, hold on to the Nut-Driver, as we do not include one with replacement/exchanged Quick Wicks.
- Only unused (not burnt) fire props may be returned/exchanged.
- Customers are responsible for shipping costs on returns & exchanges, unless the item is being covered by warranty.
- Once the item is received, we'll email you to settle up if there are price differences and any money needs to be refunded or received.
- Always include your name & email in the package along with the return.